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Policies

Product Information

All pillows are handcrafted. The needlepoints are vintage and therefore “used”. The silks, fabrics and trimmings are new. The stuffing is new 100% polyester down-like cluster fill. The needlepoints have been hand-laundered and are as clean as possible. I cannot guarantee they are allergy-free.

Vintage items are rarely perfect, that is what gives them their charm and time-worn, previously loved elegance.

We are not a bespoke business. We do not do custom orders, custom requests, or create using your supplies. We offer our own inventory. Each pillow is one-of-a-kind and will not be reproduced. Thank you for your understanding.

C'est Chouette Home cannot be held responsible for misuse of our product. It is the responsibility of the purchaser to determine the suitability of the product for their use.

Please Note: These items are for decorative purposes only and not meant to be use in children's decor.

Payment & Returns

PayPal is C'est Chouette Home's preferred method of payment. PayPal is a secure payments service that will never use your information but for this sale. You do not need a PayPal account to pay by credit card. To learn more, please go to www.paypal.com

If you prefer to pay by check or bank money order, please send us an email at info@cestchouettehome.com, and specify which item(s) you would like so we may hold the item for you. All arrangements can then be made via email and the merchandise will be held until the check clears our bank. Our address will be included in the email.

I will reserve for 24 hours if you contact me by email with a question. Some samples of silk may be available. 

The pillows are one-of-a-kind and therefore are non-refundable unless grossly misrepresented. Please notify me via email within three days of receipt if there is a problem. Return shipping is non-refundable.

South Dakota residents will charged 4.00% state sales tax. All SD municipal taxes are included in the price of the pillows.

Shipping & International Orders

All pillows and tuffets are shipped at no charge to the Unites States via USPS Parcel Post. Upgrade to USPS Priority an be arranged for a fee, please email us for a quote. Priority Post must be paid before shipping.

Pillows purchased throughout the week are shipped the following Monday morning. We ship USPS Parcel Post so you should receive your pillows on Friday or Saturday. If you are needing a pillow sooner, please contact us and we will arrange for USPS Priority at a small fee.

We are happy to arrange for international shipping.We are only able to ship USPS Priority. As of January 2014, International Priority Rates have increased (as per USPS). If you wish to contact us for an estimate before purchase, we will be able to give you an accurate shipping price. You may also pay for your purchase through our PayPal shopping cart and we will bill for the balance of shipping. Payment for the extra shipping will be required via PayPal before the package is shipped. Because we ship Parcel Post for free stateside, international shipping will be discounted, but not free. International buyers are responsible for customs and duty fees. If you have any questions, please contact us.

Privacy Policy

C’est Chouette Home respects your privacy and will only use your information to complete this sale; we will never give out your personal information to a third party.